Privacy Policy

 

Who we are Our website address is: https://lighthousesupportservices.org. We are Lighthouse Support Services, a non-profit organization dedicated to guiding individuals and families through life transitions and providing community support.

Information We Collect Instead of comments or media uploads, our website primarily collects information when you voluntarily submit it through our Contact Form or our Intake Form. This information may include your name, email address, phone number, and any specific details you provide regarding your situation or request for support.

We also collect the visitor’s IP address and browser user agent string to help with spam detection and maintain the security of our website.

Media Visitors are generally not permitted to upload images directly to the public areas of our website. If you provide any documents or images to us through secure forms or email, they are kept strictly confidential and are not accessible to the public.

Cookies To provide a seamless experience and analyze our traffic, we use cookies.

• Essential Cookies: If you visit our login page (if applicable to staff or partners), we will set a temporary cookie to determine if your browser accepts cookies. This contains no personal data and is discarded when you close your browser.

• Analytics Cookies: We share some site usage data with our analytics partners to help us improve our services and understand how the community interacts with our website.

• Third-Party Services: If you use our donation links (e.g., PayPal), those specific platforms may set their own cookies to process your transaction securely.

You can change your cookie preferences at any time through your browser settings or our site’s cookie banner.

Embedded content from other websites Articles or pages on this site may include embedded content (e.g., videos, maps, or links to external resources). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, especially if you have an account and are logged in to that external website.

Who we share your data with We do not sell, rent, or trade your personal information. Data submitted through our forms is only shared with our internal staff to provide the requested support services. Visitor form submissions and interactions may be checked through an automated spam detection service. If you request a password reset (applicable only to registered users/staff), your IP address will be included in the reset email.

How long we retain your data Information submitted through our Intake or Contact forms is retained as long as necessary to provide you with the appropriate support and to maintain accurate organizational records.

What rights you have over your data If you have submitted forms or communicated with us through this site, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.